FAQs

Design FAQs

Quality of garments

All of our tees, hoodies, and other garments are sourced with quality and comfort in mind. We are always striving to have the softest, most comfortable wearables for your little ones. Likewise we print all of our own garments and use eco-friendly printing processes (mainly waterbased inks).

Artwork

All of our art is designed by Human Dlx. We do not outsource or use AI to generate our products.

Art philosophy

We change out our artwork from time to time, and it will definitely go in different directions. Right now, we are exploring doodles, and quick stream of consciousness drawings done by hand and digitally. We are purposely challenging ourselves to create with minimal colors, and to inject subtle meaning and humor into pieces. The idea is to get clean, crisp designs that can be meaningful, snarky, edgy, whatever, but not your typical kidsʻ stuff.

General FAQ

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

How do I pay for my orders?

We accept payments via all major credit and debit cards such as Mastercard, VISA and American Express. Shop Pay is also an option.

Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

How do I return an item or request a refund?

Check out our refund policy. We will do everything we can to correct any issues you have with your order, but we do offer refunds/exchanges within 30 days.